FAQ

How long does it take to deliver an order?

It usually takes 5-10 business days to deliver a single video order (if you provide all the required materials in time), but let us know if you need it sooner and we will try our best to deliver your video more quickly. Bulk orders will take more time.

Will I be able to make changes to the video later on?

We give our clients a 100% Satisfaction Guarantee, which means that we are going to make as many revisions as needed throughout the process of making the video, to make sure you absolutely love it. After the final delivery you will still be able to make changes to your video, but it will to cost an additional, reasonable fee.

Do you produce custom cartoon videos?

Yes, we can produce custom animations, both with custom characters created and added to the GoAnimate’s animation engine and custom-drawn animations or animation created via other techniques. The price for such videos is higher than for our standard ones. Please contact us with all the details about your needs to get our quotes.

Who owns the final video?

You own the final draft of the video and hold all the rights after the final payment is made. However, we reserve the right to use it for sample purposes unless you specifically decline this before placing an order. Producers may also use the videos in their own personal portfolios. Read our Video Production Agreement for all legal details.

Are there limitations to usage?

Absolutely not! You are free to use video content created by us as much as you want and publish it online without any restrictions or limitations from our side. You own all the rights. Read our Video Production Agreement for all legal details.

Are there other than PayPal and credit card payment methods?

In addition to our default payment methods that are all major credit cards and PayPal you can pay by wire transfer (bank transfer) directly to our bank account. Contact us for our bank details if you prefer not to use PayPal.